How Better Balancer Gives Every Charger Operator Visibility and Control — Automatically

When multiple EV charger operators share a single building’s electrical supply, Better Balancer gives each operator real-time visibility of their power limits — and can send data directly to their charger management software for seamless integration with the building’s dynamic load management.

Introduction

Commercial buildings are increasingly home to multiple independent EV charging operators. A large office building might have one operator managing chargers for a corporate tenant’s fleet, another running a public charging bay in the car park, and a third supplying charging services to another tenant. Each has their own hardware, their own charge point management software, and their own customers.

The building owner has one overriding concern: that the total electrical demand from all these systems never exceeds the building’s supply limits — regardless of what any individual operator’s system is doing.

Better Balancer addresses this through two specific features: LMS Sharing and Software Integrations.

Two roles, one building

In Better Balancer, each user has a role that reflects their relationship with the building’s electrical infrastructure.

The System Owner is typically the building owner or facilities manager. They own the Better Balancer controller, set the power allocation rules for each charger group, and are responsible for protecting the building’s supply limits at all times.

The Equipment Operator is the entity that supplies and manages a group of EV chargers at the building. They have their own optional Better Balancer account, their own charge point management software, and their own end users. They do not control the building’s electrical supply — but they need to know, in real time, how much power their chargers are allowed to use.

Both roles have their own dedicated dashboards within the Better Balancer platform, each showing what is relevant to their function.

LMS Sharing: giving operators visibility of their power limits

What is an LMS?

A Load Management System (LMS) in Better Balancer is a virtual meter — a continuously calculated value representing the power limit available to a specific charger group at any given moment. Better Balancer calculates this in real time, accounting for the building’s total electrical demand, available supply capacity, and the allocation rules set by the System Owner.

Each tenant charger group has one related LMS entity where each LMS provides the power availability information that the charger group’s Dynamic Load Balancing function needs to operate safely within its allocated limit.

How sharing works

By default, LMS data belongs to the System Owner. Better Balancer’s sharing mechanism allows a System Owner to grant an Equipment Operator access to the LMS entities relevant to their charger groups — in four straightforward steps:

• The Equipment Operator creates a Better Balancer account and receives a unique Share Key.
• They provide their Share Key to the System Owner.
• The System Owner uses the Share Key to share the relevant LMS entities with the Operator’s account.
• The LMS data immediately becomes visible in the Operator’s dashboard.

Once set up, the Equipment Operator can view their real-time power limits, metered energy data, and consumption reporting for their charger group — with no access to other operators’ data or the building’s broader electrical systems.

Why this matters

For building managers, LMS Sharing reduces operational friction. Rather than fielding calls from operators asking why their charger system is behaving a certain way, the operator can see exactly what their power allocation is and why — directly from their own dashboard. Transparency keeps operators accountable without increasing the facilities team’s workload.

For charger operators and installers, direct visibility of LMS data means they can monitor their system’s behaviour in the context of the building’s electrical constraints — not just in isolation. They can track allocation changes, review energy consumption for billing purposes, and identify issues independently.

Charge point software integrations: connecting LMS data to the operator’s charging platform

The gap between systems

Most EV charger operators manage their chargers through a Charge Point Management System (CPMS) — software that handles sessions, user access, billing, and load management. These are powerful tools, but they have a blind spot: they know how much power their chargers are consuming, but not how much power the building can make available to their charger group as one of several others at any given moment.

Without that information, the CPMS’s Dynamic Load Management function is working with an incomplete picture.

How the Integrations feature closes the loop

Better Balancer can be configured to automatically push LMS virtual meter data directly to an Equipment Operator’s CPMS — in the format the CPMS already expects to receive from a physical electricity meter.

The CPMS treats the LMS data as a live meter reading and uses it as a control input for its Dynamic Load Management function — automatically adjusting how it distributes available power across the charger group. The operator’s CPMS is always working with an accurate, real-time picture of available circuit capacity, calculated from the building’s actual electrical conditions at that moment.

Setting up an Integration

For an Operator admin user, setting up a Software Integration is a straightforward configuration task:

• In the Integrations dashboard, create a new Integration and select the CPMS platform type.
• Enter the CPMS account credentials — the platform URL and an API access token.
• Map each shared LMS entity to the corresponding meter entity in the CPMS account.
• Activate the Integration.

From that point, Better Balancer automatically sends LMS phase current values to the CPMS at a configured rate. The CPMS updates its internal meter readings and its Dynamic Load Management engine recalibrates power distribution across the charger group accordingly — with no manual intervention required.

If building conditions change — because another tenant’s load has increased or a demand response event is active — the LMS value updates automatically and the CPMS responds in kind.

What this looks like in practice

Consider a building with two independent EV charger operators.

Operator A manages a fleet charging bay for a corporate tenant. They use a CPMS for access control, session management, and billing.

Operator B manages a public charging bay in the basement car park, using a different CPMS platform entirely.

The building owner has allocated a maximum 50 kW limit to Operator A’s group and 30 kW to Operator B’s group, within the building’s overall supply capacity. Both operators have their own Better Balancer accounts, with the relevant LMS entities shared to each. Both have configured Software Integrations to their respective CPMS platforms.

Throughout the day, Better Balancer monitors total building demand in real time. During periods of high building load, it recalculates available capacity and adjusts both LMS values. Each operator’s CPMS receives the updated values automatically and adjusts charger power distribution within their group — without either operator needing to intervene, and without either system affecting the other.

The building’s supply limits are protected at all times. Each operator has full visibility of their own group. Neither can inadvertently affect the other.